Online Store Policy & Conditions of Purchase
We do our absolute best to provide you with quality products and service. We are a small business and strive to ensure customer satisfaction.
As much as this is the case, unfortunately human error can occur. If you feel dissatisfied with your products or our service, please contact us directly at [email protected] and we will endeavour to rectify the error.
By purchasing from our store you are agreeing by these terms and conditions.
We have an exchange or credit policy. No refunds will be given for change of mind. Refund will only be issued for products that have content spoilage. If for any reason you wish to exchange an item, it must be returned within 14 days of purchase. Goods must be returned in original packaging, un-opened in original saleable condition to be eligible for return.
How to send a Exchange:
1) Contact us at [email protected] with the subject line “Exchange”.
2) Ensure your item you wish to exchange is unopened in original saleable condition.
3) We will email you back with our exchange form details.
4) Place your exchanged goods into a postal bag along with a sheet of paper with:
– Your order number
– The item your exchanging
– The item you wish to exchange for
– Return postal address
**Please note: we do not reimburse postage costs for exchanges.
How the credit works:
If your return is for a full priced item, your credit amount will be noted in-store and online, and you will be emailed or messaged through a code for your use. This can then be redeemed on checkout or when you come in store.
Credit notes can be arranged generally within 1-2 days of receiving the item back to us. You have 12 months to use the credit amount.
If there is an issue with your item, depending on available stock we will either replace the faulty item or give a credit/refund for the invoice amount (whichever you prefer).
Incorrect item sent:
In the rare case of an incorrect item being sent, please let us know within 48 hours of receiving the package so we can ensure the correct item is set aside for you to be posted as soon as the incorrect item has been returned to the shop. As per return shipping costs (below), these will be credited back to you upon return of the item.
The return shipping is at the customers expense for all regular returns, if the return is a faulty, damaged or incorrect item, the return shipping costs will be paid for by the customer and then credited back by Cortaflex NZ.
We do not offer returns on sale or discounted items.
Unavailable or Out of Stock items:
If we have run out of a particular product, please email us at [email protected] or call us on 0800 440 888.
We accept the following forms of payment:
You will receive a confirmation email as soon as you have placed your order so you know we have received it! You will then receive an email containing your invoice after the order has been processed, containing a tracking number.
Our prices are in $NZD and include GST.
Privacy and Security: How do you know its safe to shop with us?
We value your privacy and work had to ensure that your details are kept secure and never realised to any other party. We do not keep any credit card information whatsoever.
Shipping and Delivery
We offer shipping at flat rate of $13.95.
Depending on the service, you will receive notification and a tracking number when your item has been fulfilled.
Time for delivery:
All orders are hand packed and we work as fast as possible to be able to get your order to you. We aim to process and send orders within 1 business days.
Delivery will then take between 1-3 days for North Island NON RURAL, add 1-2 days extra for rural. South Island delivery is 2-4 days for NON RURAL, add 1-2 days for rural.
We understand that your privacy is important and ensures that information provided by you is collected and held in accordance with relevant New Zealand Privacy law.
If you choose to provide your personal details to us, we may collect the requested information from you including your name and contact details and any other information that you supply to us.
Any information we collect is used to assist in providing you with relevant consumer information, notify you of products, stores openings and offers that may be of interest to you as a valued customer.
We do not disclose information that we hold to unrelated companies outside our corporate group for marketing purposes.
As required by law, you may opt out from direct marketing material that we may send.
Cortaflex NZ is a Havelock North business owned and operated by Luke Burchell.